Webcast Requirements
Frequently Asked Questions
Real Player G2
For Windows:
  • 90MHz Intel® Pentium® processor or equivalent
  • 16MB of RAM
  • 14Kbps modem (audio-only Internet broadcasts)
  • 28Kbps modem (video Internet broadcasts)
  • 56Kbps modem and up (video Internet broadcasts with multimedia presentations)
  • 16-bit sound card and speakers

  • 65,000-color video display card
  • Windows 95 operating system or higher
  • Internet connection and Web browser

For Macintosh:

  • Mac® OS 8.1 or later
  • 32 MB RAM
  • 65MB virtual memory
  • 604 PowerPC® (200 MHz or better)
  • Internet connection
  • Microsoft Internet Explorer
  • 4.01 or later or Netscape
  • 4.05 or later
Windows Media Player
For Windows:
  • Pentium 90 MHz

  • 16 MB of RAM

  • 16-color display card

  • 16-bit sound card, speakers

  • 28.8-Kbps modem (optional for local playback)

  • Windows 95 or higher (audio, illustrated audio, and some video)

For Macintosh:

  • Macintosh PowerPC 601 or newer with Mac OS 7.6.1 or newer
  • Open Transport 1.1.2 or newer
  • QuickTime 2.5 or newer
  • 32 MB or more of RAM
  • 15 MB of free hard drive space for installation
  • 256-color display card or better
  • 28.8Kbps or better modem card or Ethernet card
Once you download and install a player, you can begin viewing Webcasts. Sometimes a Webcast is formatted (encoded) for more than one Internet connection speed and media player. To view the Webcast and receive the best picture, select the player format that matches the player you have installed, and the connection speed that matches the speed of your modem.

Best Practices for Viewing:
  • If possible, restart your machine before logging on to a Virtual Presentation Webcast.
  • No additional applications should be running while viewing a Virtual Presentation Webcast.
  • Log into the presentation 20 minutes prior to the start time of the event.

  • Firewall Specifications

    Windows Media

    Highest Performance: TCP Unicast is streamed using the TCP protocol over port 1755. This is the default protocol and provides highest performance. Fallback Option*: HTTP Unicast is streamed using the HTTP protocol over port 80. This is the fallback protocol and is somewhat less efficient than TCP, due to added HTTP overhead. If your firewall is providing proxy services for HTTP port 80, you should be able to access the Webcast video. In order to achieve higher performance, your firewall will need to proxy port 1755, or be open to that port and provide a Network Address Translation (NAT) to each computer viewing the Webcast.


    The Media Player does not support SOCKS protocols. You may have success viewing the Webcast through a SOCKS proxy server by using a SOCKS application called SocksCap32. This is not a supported implementation.


    For more information regarding Firewall Configuration for streaming through Windows Media, Network Administrators can refer to the following source: http://www.microsoft.com/windows/windowsmedia/serve/firewall.asp

    Real Player

    The AutoConfiguration option in Real Player, which is set by default, usually works fine. However, if there are issues with streaming in Real Player across your network please contact your Network Administrator. Below is information that may assist them in troubleshooting the issue.

    Network-level firewalls, such as packet filters, use access control lists to allow traffic destined for some ports to pass from the Internet to the organization's internal network and to block packets for other ports. To allow any version of RealAudio Player or RealPlayer to play correctly,
    it is only necessary for the router to allow packets to pass to the inner network that are bound for the following range of ports:

    · TCP port 7070 for connecting to pre-G2 RealServers
    · TCP port 554 and 7070 for connecting to G2 RealServers
    · UDP ports 6970 - 7170 (inclusive) for incoming traffic only

    The TCP port is used by RealPlayer to initiate a conversation with an external RealServer, to authenticate RealPlayer to the server, and to pass control messages during playback (such as pausing or stopping the stream). RealSystem G2 uses two TCP protocols for conversations between Players and Servers.

    For more information regarding Firewall Configuration for streaming through Real Player, Network Administrators can refer to the following source: http://service.real.com/firewall/adminfw.html

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