Non-financial highlights

Employee engagement remained steady at 70%.
37.8% women in management.
$14.9m directly contributed to communities (as community investment).
Nearly 87,000 hours volunteered by employees.
More than 200,000 people now benefiting from ANZ’s financial literacy programs.

Economic contribution

The economic contribution we make to society is more than financial profits. We create jobs, pay salaries and invest in the skills of our people. We also pay taxes in the countries where we operate, support businesses in our supply chain and provide products that satisfy the needs of our customers.

	Economic value 2012
Generated
Revenues ($m)	36,139
Distributed
Operating costs (excluding employment) ($m)	3,754
Employee wages and benefits ($m)	4,765
Payments to providers of funding[5] ($m)	22,130
Financial contribution we have made to the community (community investment)[6] ($m)	14.9
Volunteer hours donated by ANZ people[6]	86,758

FTE excludes staff on special leave including leave without pay, parental leave and long-term sick leave. ↩

2011 FTE numbers adjusted to include APEA contractors. ↩

Taxes borne: immediate cost to ANZ; impact to the profit and loss account and includes income tax, GST/VAT and employment taxes. ↩

Taxes collected: No cost to ANZ. Collected from customers, suppliers and employees etc on behalf of the revenue authorities. ↩

Payment to providers of funding includes all amounts pertaining to dividends paid to shareholders, interest payment made to providers of loans, interest on all forms of debt and borrowings as well as arrears of dividends due to preferred shareholders. ↩

We measure community investment using the London Benchmarking Group (LBG) methodology. This does not include forgone revenue. ↩ ↩

Non-financial highlights

Economic contribution

Visit our Shareholder Centre for updates throughout the year.