Right Thing, Right Time
Doing the right thing at the right time: Our corporate responsibility framework is designed to help us be a more successful business by promoting our values and behaviours throughout ANZ and by responding to the interests and needs of the societies and markets in which we operate.
The framework was developed in consultation with more than 600 stakeholders, including staff, customers, community
groups, non-government organisations, government and regulators.
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Responsible practices
We have continued to improve our governance structures; management of social, environmental and reputation risks and opportunities; and are supporting our customers facing hardship.
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Creating education and employment opportunities
We can make a significant and sustainable difference to the lives of disadvantaged and under-represented individuals through providing education and employment opportunities.
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Building financial capability
Our programs are helping to build financial capability in our communities across our region, particularly for those on low incomes. and those from disadvantaged backgrounds.
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Bridging urban and rural divides
We are playing a role in helping to bridge urban and rural divides through extending banking access and supporting financial inclusion.
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Supporting urban sustainability
We can do much to reduce the environmental footprint of our business activities and to encourage and support our customers to reduce theirs.