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In addition,
we continued our stock repurchase program, which the Board
just extended this past February for another five million
shares. In the past three years, Choice has purchased more
than 16 million shares, thus reducing its common shares outstanding
to 52.6 million.
Last
December, management began a restructuring in our corporate
organization that has helped streamline our business and enhance
our focus on service to franchisees.
Choice
is organized better for success now, with a new centralized
franchise sales effort and enhanced localized services to
our franchised hotels through a realignment in our regional
operations from five to three Market Areas. Our field people
now will focus solely on providing service to franchisees.
These
strategic moves enable us to create a new operating plan that
will strengthen our core hotel franchising business and give
us new avenues for growth in hotel management and development.
At the
same time, we realigned our North American call center network
from five to three locations to reflect the ongoing shift
in consumer practices
from toll-free telephone numbers to alternative distribution
channels such as the Internet, and the Global Distribution
Systems (GDS) run by major airlines and travel agencies. Even
so, we continue to deliver an exceedingly strong reservations
performance, which assures franchisees and consumers that
we can reduce costs in the system without disrupting service.
All this
is especially good news for existing and prospective franchisees.
It demonstrates a franchise system that continues to deliver
solid business to hotels and value-added services at the property
level in a cost-efficient manner.
As the
worldwide Choice system grows, we have to be mindful to preserve
the value of the investment already made by franchisees. Even
as we tighten standards, and under-performing hotels leave
our brands through termination or attrition, we continue to
grow. At year-end 2000, the number of hotels worldwide had
grown 3.4% to 4,392 and the number of rooms had reached 350,351.
Thats
the good news on unit growth, which is fundamental to the
success of our business. However, new hotel development has
slowed in the past two years. We expect that trend will continue,
given a tighter financing environment and uncertainty regarding
the future growth in the economy.
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