PPT Slide
- 2Q satisfaction survey found:
- Very satisfied customers -- 21% to 27%
- Satisfaction with Charter programming climbed from 3.40 to 3.68
- Overall satisfaction is 3.70
- Advanced services increase satisfaction
- Digital customers -- 4.06
- Pipeline customers -- 4.11
- Created VP of Customer Care
- Consolidating contact centers
- Building 12 new contact centers
- Average cost for each: $9.5 million
WORLD-CLASS CUSTOMER CARE