Agent and Consumer Satisfaction

• Agents ranked Cincinnati No. 1 commercial package provider

  • Crittenden’s Property/Casualty Ratings, 2001
  • agents ranked insurers’ accessibility and timely response, premium pricing, efficiency and fairness of claims payments

• Independent consumer surveys

  • Cincinnati among top insurers for auto and homeowners claims service

• New online Consumer Information Source

  • shows Cincinnati’s exceptionally low complaint ratios (www.naic.org)

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