Customer Priorities

Talent Shortage

E-commerce

• 52% will outsource

• 48% will develop in house

• 69% will integrate existing applications

• Importance of reliability 95%

• Importance of availability 93%

Compuware Growth Drivers

Programmer expenditures: $600 billion

Annual demand: $720 billion

• E-commerce

• Products/Services Solutions

• Application Portfolio Management

Source: Morgan Stanley Dean Witter

Source: 1999 Hurwitz Survey of Compuware Customers

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