US Businesses & Help Desk Budgets
1,000 + employees $1,251,000,000 avg. revenue
Annual help desk budget avg. - $1,600,000
100-999 employees $106,900,000 avg. rev.
Annual help desk budget avg. - $231,000
employees $2,000,000 avg. rev.
Annual help desk budget avg. - $31,000
Sources used: MarketModels Inc., and
Gartner Group, Infrastructure Support Services: The Customer’s View User Wants and Needs, June 6, 2001