2002 Help Desk Estimates

In Billion $

Sources: Gartner Group, Slower Growth in 2000 Network and Systems Management Software, by Norma Schroder, October, 2001

IDC, Distributed Help Desk Software Market Forecast and Analysis, 2001-2005 by Fred Broussard

Giga Group, Market Overview: Customer Focus and Self-Service Options Drive Evolution of Help Desk Software by John Ragsdale December 17, 2001

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