Customer Success… Areas of Strength

• Overall Satisfaction 4.63 4.49

• Account Team 4.73 4.63

• SE Skill Level 4.72 4.67

• Overall Product Sat. 4.49 4.43

• Post Sales support 4.41 4.39

• Hardware Reliability 4.45 4.46

FY ‘02 FY ‘01

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