What are we trying to achieve?
“Three Things”
- Malcolm Baldrige Quality Award – continuously improve processes to produce nationally excellent clinical, service and business results
- Earned New Mexico’s highest quality award, Zia, in 2004
- Top 10% in Patient Safety – create safest possible environment for those who place their trust in us
- Dramatic reduction in medication errors
- “AA” Rating – control expenses while growing our business to sustain positive financial performance and to fund excellence