Projected IT Spending by CDOs

3.1

5.0

5.6

4.9

3.1

3.5

2.5

1.7

Source: Gartner/Dataquest, September 1999

6

5

7

4

8

4

5

3

Purchased services

Internal spending

1999

2004

25

17

Software

Hardware

15.7

-5.1

6.8

13.0

5.5

CAGR Percent

Care delivery

Administration

1999

2004

20.1

11.4

Insurance & billing

Care analysis

9.9

9.3

18.2

14.1

12.1

CRM

11.5

By type of spend

Total external spending by solution

CAGR Percent

0.6

$ Billions

1.5

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