PROBLEM: unpredictable change

SOLUTION: unparalleled changeability
Pathways®, a progress report.

A year ago, we reported the January, 1998, introduction of a portfolio of reconfigurable interior architectural products, furniture and worktools based on a "revolutionary product design concept." Today, we can report considerable progress; for example:


CUSTOMERS HAVE EMBRACED THE CONCEPT.


Pathways is based on the proposition that for many organizations today work environments are dynamic, chaotic places that are subject to constant change without notice in response to new and often unexpected developments. Pathways products enable the people who design and manage these environments to reconfigure them quickly, easily and affordably when these developments occur.

This is proving to be an appealing capability.

PRODUCT DESIGNERS HAVE TOO.


Steelcase's Turnstone© team has introduced a new system, Answer©, based on the Pathways product design concept, that enables emerging growth and cost-conscious companies of any size to create work environments that are both uniquely flexible and affordable.

Steelcase's Metro Furniture Corporation has also taken advantage of the Pathways product design concept to develop Detour™, a portfolio of freestanding components for teamwork environments.

Both Answer and Detour have been winners in the marketplace. The real winners, of course, are Steelcase customers, who now have a greater variety of ways to meet their needs for affordable work environments that "turn on a dime."


PATHWAYS, THE NEXT GENERATION.


As fiscal 1999 drew to a close, the company was about to introduce the second generation of Pathways products - interior walls, floors and doors.

These products enable design professionals and facilities managers to think about space planning in entirely new ways. Now, for the first time, just about everything is reconfigurable, so they don't have to plan for the ages anymore.

Now they can plan for change.

Their early reactions have been encouraging. Those who have had a chance to use these new interior architectural products on a beta test basis are pleased...and so are their clients.

Take MTT, a leading telecommunications company headquartered in Halifax, Nova Scotia. MTT wanted to consolidate eight separate business units' call center activities in a single 100,000 square foot environment that accommodated new business ventures, new technologies and new processes. As important, this environment had to help a diverse group of more than 800 employees deliver outstanding service to MTT customers.

MTT and its partners worked with Steelcase to evaluate alternate approaches - a process that took advantage of two new Steelcase computer programs, Mapping and Valuate™ - before building an environment that includes both first and second generation Pathways products.


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