customers. Once Dominion was selected, the transition occurred transparently. Our customers never experienced any change in service. That’s a testament to the vibrant, growing wholesale energy market developing in New England. For our standard offer customers, it means competitive pricing and continued reliability.
People
feature prominently in this year’s report. Who are the people behind
UIL’s strategies and what are their strengths?
Behind UI, our utility,
is Tony Vallillo, who has been with UI for 30-plus years. His strength is
an ability to work closely with the people who regulate us as well as those
who work here. Tony’s engineering discipline and customer service experience
are aligned with UI’s mission of reliability and customer value. He understands
that we serve customers, not ratepayers, and he places their everyday needs
at the top of his many priorities.
Dennis Dugan, who heads Xcelecom, knows how to lead a complex organization, and he also knows how utilities can grow non-utility businesses. Those leadership strengths were groomed by the Naval Academy and the Marine Corps, where he served as an officer, and in his former position with United Water Resources. We’re very fortunate to have so many skills and insights in one leader.
Paul Rocheleau directs our financial transactions business. His executive experience has taken him from PricewaterhouseCoopers to Computerland and Bloomingdale’s-by-mail. This background suits perfectly the needs of a business that involves 10,000 retail relationships and transactions based on complex technologies and conduits for transferring funds.
So we have leaders with backgrounds both relevant and vital to the businesses
we run.
.
Message to
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