effort likewise led us to fine-tune the ways we relate with communities and customers.
How
have UIL’s non-utility companies strengthened their connection with customers?
In 2001, APS invested significantly
in expanding our agent network, which includes some 10,000 retail locations.
We can now serve more customers than ever because we’ve made it easier
than ever for them to reach us. Last year, that added up to 56% sales growth.
By adding new services, like prepaid retail cards and phone cards, we’re
helping people who operate on a cash basis make the vital connections necessary
to live in a technology-driven society.
With Xcelecom, the historically strong customer relationships each subsidiary
fostered prior to our acquisition remain strong. The services, project management
skills and satisfied customer base are all there. It is Xcelecom’s job
to provide the resources and interrelated network that will help these companies
sharpen their technology and become ever more responsive to customer needs.
And we’re doing that.
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