B 2 B & B 2 C - The Customer Side

Objective:

Leverage Web Technology to Improve Customer Satisfaction

• Inquire about products

• Company News

• Literature requests

• Product configuration/selection

• Part/Component Ordering

• Order Entry and Status

• Inventory/Production Availability

• Warranty Claim & Status

• EDI for Warranty Claim Processing

• Billing/Credit and Matrix Status

• Technical Documentation

• Marketing Toolkits / Product Info

• Develop a streamlined technical foundation

• Highly integrate best of breed systems

• Subweb functionality to serve global customers

• Multiple language options

• Ongoing customer satisfaction surveys

• Online scheduling of service and local representatives

• Initiate payment

• Web Based Interactive Training

• Company Store

• Consistent E-Business Architecture allowing BU autonomy

Current Capabilities

Next Steps

Supporting Our Customers Throughout the Sales Process

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