Metrics

• Organic Revenue Growth1

  • Turnaround Target: Peer-level growth (consistent calculation method)
  • Key Milestone: Close half of 2003’s 4 percentage point gap in 15 months (1Q: 2005)
  • Progress:
    • First Quarter 2004 sequential improvement
    • Began to close peer gap

• Operating Margin %2

  • Turnaround Target: 12-15%
    • Staff Cost Target = 56%-58%
    • O&G Target (includes amortization of intangibles) = 27%-29%
  • Key Milestone: 125-150 basis point improvement in each of 2004 and 2005 vs. the prior year
  • Progress:
    • First Quarter 2004 excluding impairment and restructuring up
    • On target for 125 - 150 basis points improvement in 2004

1Definition = See appendix slide 36 for discussion of certain non-GAAP financial measures.

2Definition = Operating Income (Loss) / Revenue

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