TO RETAIN AND ENHANCE OUR LEADERSHIP POSITION IN THE INDUSTRY...WE WILL INTRODUCE NEW ANNUITY AND LIFE PRODUCTS DESIGNED TO HELP INDIVIDUALS MANAGE THEIR INCOME DURING THEIR RETIREMENT YEARS...

segments, such as high net worth individuals. It includes a focus on the unique needs of small business owners, as well as individuals concerned about managing their income in retirement – a growing societal issue. In our group pensions businesses, it means providing solutions to assist plan sponsors with their fiduciary responsibilities. Our sales and support staff works closely with our partners to help them recognize opportunities and match each situation with an appropriate financial solution.

The customer’s investment in the solution, however, is just the beginning. Advisors, plan sponsors and their customers expect the best possible service throughout the life of the contract.

They’ve told us it is a vital part of the relationship — the litmus test of how much we care about them. That’s one of the reasons why we were the first annuity provider to offer 24-by-7 personal service by phone supplemented by online information and tools. In 2001, we earned top rankings from DALBAR, a respected service measurement group, in serving the needs of both financial advisors and consumers – joining an elite few companies in our industry to do so.

No one in the financial services industry holds leadership positions in as many financial product areas and distribution channels as Nationwide Financial. It is a strength we have built and continue to leverage. We know how to align our interests with channel partners to provide a broad range of client solutions, achieve scale, and deploy appropriate technologies.