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It would be wrong to conclude this letter without mentioning the tragic events of September 11.
We were truly fortunate that no Nationwide associates lost their lives in
these tragedies, yet many of us were personally impacted through the loss
of a relative, friend or business associate. Our Company grieved with the
rest of the nation, then answered the President’s call to get back to
work. We are proud of the fact that our associates rose to the challenge of
dealing with the uncertainty caused by the 4-day interruption of trading on
the New York Stock Exchange. They worked around the clock for 7 consecutive
days to ensure that customer transactions were processed quickly and accurately
in the wild aftermath of activity that
ensued when the market reopened. Ongoing examples of dedication like this
throughout our Company remind us that our associates remain our number one
partner and asset.
Finally, we also are proud to be part of a financial services industry whose
integrity was tested by the past year’s events and which, like our nation,
emerged even stronger and better prepared for the future.
W.G. Jurgensen
Chief Executive Officer
Joseph J. Gasper
President and Chief Operating Officer
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