SFA Enterprises Overview

Service Strategy - delivering an inviting, customer-focused shopping experience

• Service levels consistent with brand name

  • Fifth Avenue Club
  • SaksFirst loyalty program

• Research indicates there are opportunities to improve “accessibility” within our stores

• Designing and implementing training programs to create an inviting environment and to assure SFA offers the most approachable, friendly, and inclusive service in the industry

• Unique and innovative amenities

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