Landstar builds success by providing exceptional customer service. All of its operating companies are certified to ISO 9002 quality management standards.
Landstar’s business capacity owners and independent sales agents depend on the Company to provide them with the resources necessary to compete in today’s tough marketplace. The Company’s creative vision and approach to technology make it a leader in developing innovative information systems that provide these small business owners with smart solutions through which they run their operations.
Landstar’s success in connecting people and products reaches beyond recognition from the most notable names in the field of technology, to the most valued in the world of high finance. For two consecutive years, Landstar has been recognized by Forbes magazine on its Platinum List of “America’s Best Big Companies,” named one of the nation’s top innovative IT users by InformationWeek magazine and profiled in the December 2000 issue of Kiplinger’s Personal Finance magazine as a “Stealth Internet Company.”
Driven by the creative use of technology, Landstar delivers opportunity to its small business owners who, in turn, deliver the safest, most reliable transportation services in the market.
The Company’s extensive network is comprised of approximately 1,000 independent sales agents and some 7,300 business capacity owners who supply approximately 8,700 power units to the Landstar system. From building solutions for the transportation of everything from industrial cranes to life-saving heart valves, small business owners operating under the Landstar umbrella can accommodate most customer requirements. It’s a system that works. In 2000, more than 360 agents each processed over $1,000,000 of Landstar revenue and trucks leased to Landstar averaged $124,000 in Landstar revenue.
In September 2000, the transportation leader teamed up with information technology leaders, including Nokia, Compaq and AT&T Wireless, to launch a first of its kind business-to-business application of wireless Internet phone service for the transportation industry in North America. Through cellphones and other web-enabled devices, Landstar BCOs log on to the Company’s website and select the freight that’s best for their business. Landstar maintains a sophisticated Intranet that provides the opportunity to view a complete listing of all the available freight in the system, allowing them to consider size, origin and destination when deciding what to haul and when.
In addition to finding freight, Landstar BCOs use the website to access information, schedules, weather reports, street maps, e-mail and contact information from the screens of their wireless phones. Landstar was one of the first transportation and logistics companies to utilize Internet technology to post available freight, providing BCOs with access to critical information from the mobile offices in the cabs of their trucks. To keep these services cost-effective, the Company and AT&T Wireless bring them unlimited Internet access for just $14.99 a month with any of AT&T’s one-rate plans. Landstar continues to pursue additional partnerships with wireless service providers, creating greater options for its mobile entrepreneurs.