We mobilized to create various fundraising efforts including in-store point of purchase programs, a create a flag program, and other initiatives, all of which benefited organizations in support of the children and families affected by the tragic events on September 11. The Toys“R”Us Children’s Fund, Inc.’s “9/11 Emergency Relief Fund” has to-date donated approximately $2 million to local and national organizations supporting groups that were affected by 9/11. In addition, we made available a workbook titled, “First Aid for Feelings,” authored by childhood grief expert, Denise Daniels, to guests in all of our Toys“R”Us and Kids“R”Us stores nationwide, free of charge. I was extremely proud of the way our company responded throughout an unimaginable time, and I believe our shareholders should be proud, too. Moving
forward, reenergizing stores
Despite
the turmoil and stress of the past year, we remained focused on our business.
By the end of 2001, 433 of our U.S. toy stores had been converted to the
new Mission Possible format highlighting unique content, a fun and easy
to shop environment and improved service for our guests. We believe in
the long-term value of meeting the needs of our guests through unique
shopping destinations that sell concepts, ideas and exciting products
with services that help each guest select the perfect gift -- and the
Mission Possible stores achieve that goal.
Validating
the underlying vitality of this strategy was a store-for-store increase
of more than 8 percent for the last five-week period of the holiday selling
season among the entire portfolio of newly renovated stores completed
in 2001 -- the best Toys“R”Us U.S. December results in nearly a decade.
We will complete the conversion of the balance of our stores to our new
format by holiday 2002.
Our
award winning flagship store in Times Square opened in November to great
fanfare, terrific public response, tremendous media coverage and sales
that exceeded our plans. Called a “unique entertainment experience for
the young and young-at-heart,” our flagship store continues to be an ongoing
celebration of the “R”Us brand as well as a landmark destination that
sets us apart from other toy retailers.
This
store also exemplifies our strong relationship with our key resources,
and is an excellent example of partnership at work. The flagship serves
as a platform to support product introductions and exclusive licensing
programs, and enhances our brand as well as the brands of our most valuable
resources.
Also
in 2001, our marketing campaign featuring Geoffrey the Giraffe garnered
rave reviews from customers and was recognized by USA Today
as one of the most effective advertising campaigns in 2001 in reaching
its target audiences, according to their proprietary research. In addition,
our independent consumer research showed that in the top 21 markets we
had the highest advertising awareness of any of our largest competitors
at the holiday season, confirming that our campaign truly resonates with
customers.
Our
strategic partnerships, licenses and alliances with exceptional brands
and companies infused exciting products and events into our stores. Our
own private brand business, which provides higher margins to fuel the
revitalization and rebuilding of the “R”Us family of brands, reached an
unprecedented $1 billion in sales in the U.S., a fourfold increase in
just a few short years.
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