Best Practices
Evaluating existing processes: scientific, operational, financial
- Harness power of expertise within organization
- Empower teams of experts; not “top down”
Expect to yield improvements in:
- Consistent level of high-quality performance across sites
- Greater responsiveness to client RFPs and faster turnaround
- Timeliness and quality of reports
- Customer satisfaction
- Profitability
Realigning pricing commensurate with demand and capacity