Table of Contents
UBS Warburg Global Healthcare Services Conference
Cautionary Statement
Health Net - One Company - Introduction
Health Net - Profitable Growth 2002
Profitable Growth - Revenue and Membership
Profitable Growth - Quality Earnings*
Profitable Growth - Quality Balance Sheet
Health Net - 2002 Completed Initiatives
2002 Initiatives - New Products
2002 Initiatives - Share Repurchases
Health Net - One System
Health Net - One System
2002 Initiatives - One System
Health Net - Everybody Information System
2002 Initiatives - Everybody Information System
Health Net - One Company - 2003
Profitable Growth - The Next Three Years
“The Big Five” Key Metrics*
Health Net - One Company - Customer Service
Health Net - One Company - First Call Resolution
Health Net - One Company - Average Speed to Answer
Health Net - One Company - Abandonment Rate
Health Net - One Company - Claims Turnaround within 30 Days
Health Net - One Company - Auto Adjudication Rate
Health Net - One Company - % Claims Received via EDI
2003 Initiatives - New Products
2003 - One Company, One System
2003 Initiatives - EIS
One Company - Take Home Message
Health Net, Inc.
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