As customers, what can we expect from this merger?

We know that the energy and related services we supply to millions of customers are essential to their way of life. We are committed to keeping our electric and gas utility rates, which in 2005 were below the U.S. national average, as competitive and stable as possible, while earning a fair return for our investors. We will continue to strive for the highest standards in customer service and satisfaction. We will work diligently to maintain outstanding system reliability and safety, and to help our customers find the energy solutions they need.

Heather Hallenberg, Frank Satogata and their son Sean, at their home in Cincinnati’s Mount Washington neighborhood. The Satogatas have been Cincinnati Gas & Electric customers for nearly 20 years. Active in the Greater Cincinnati arts community, Frank is a graphic designer and painter, Heather is arts services director of Cincinnati’s Fine Arts Fund, and Sean is a freshman in high school.