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Office Depot is truly an outstanding companya fact thats clearly evidenced by our status as the largest supplier of office products and services in the world. Despite our Companys well-deserved market position, in 2000, we posted disappointing sales performance in our North American Retail stores. Our management team is intently focused on restoring this segment of our Company to a healthy growth rate, generating greater value for shareholders and making Office Depot a more compelling place to invest in 2001. During 2000, we took several steps to help us accomplish these goals.
A key outcome of our comprehensive business review completed last Fall is that Office Depot has become smarter about how to plan and achieve our growth. For example, we adopted a more selective and analytical approach to our real estate strategy that called for us to withdraw from four U.S. metropolitan markets, close 70 under-performing retail stores in the U.S. and Canada and close six Office Depot Express stores in France. We have decided to remodel a number of existing stores, scale back the number of planned new store openings and trim the average square footage of our new North American stores to a more efficient size of 20,000 square feet. Moreover, we have begun to conduct more intensive market reviews on each new store site that we select to determine a more precise evaluation of the profit potential and return on investment we should expect to realize in each location. We have also examined ways to bring our costs better into line and to leverage our cost structure more effectively. We are carefully managing warehouse capacity and complexity and relocating warehouses in Atlanta and Baltimore. We are preparing to utilize third party wholesalers to offset the planned SKU reductions in our warehouses, while providing improved service levels and better in stock positions on products that customers buy most frequently. We are investing in new technologies to improve the quality and efficiency of our U.S. warehouses. We are also engaged in warehouse consolidation and integration activities that should improve productivity, eliminate redundancies and cut labor expenses. |
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