Merchant Inquiry

Problem

• 65-75% of inquiries are due to:

  • Failure to recognize merchant (MNR)
  • Failure to recognize transaction (TNR)

• Costs

  • For Issuer dispute call: $8-$25 per call
  • For the chargeback: $50-100
  • For merchant: potentially total cost of merchandise

Solution

• Web-based tool for consumer and issuer call centers to better identify merchants and transactions that can truncate 55-75% of dispute inquiries

Innovative Products

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