Our flexibility allows us to meet customers’ needs as they change. Customers come to trust that, and it helps us forge long–term relationships for future growth.
+ Matt Tukua
Yes, we have the people, relationships, and technology to generate growth. But we have something else that makes us unique in the market. It’s our non–asset based, variable cost model, which gives us flexibility to quickly react as market conditions shift.
Being non–asset based provides several advantages. First, we only need to hire carriers for the freight in hand. Which means that we don’t pay for powering up assets unless we need them, and we don’t pay for idle equipment when freight isn’t available.
Second, not owning assets gives us the freedom to make transportation decisions based on what is best for the customer, rather than on asset utilization. We can also make rapid adjustments to changes in supply chain plans. By moving freight seamlessly from truck to rail and back again, for instance, we help our customers maintain lower costs. And with over 48,000 carriers, there are lots of options to choose from.
In addition, many of our operating expenses are variable, giving us flexibility to manage our business through different cycles. A significant portion of our compensation is based on our profitability, and our branches
make their own hiring decisions, only bringing on new employees when their growth warrants it. We open new offices with just a few people, when we have an employee who is ready to take on branch management responsibilities. And once we open a new office, it typically produces a profit within a short period of time.
All of this makes us ultra–competitive and lets us respond faster to changing market conditions. And because we currently represent only about two percent of the North American truckload market, the potential for expansion is clear. We believe our future looks very bright indeed.
Employees pictured from left to right: Anna Ouattara, Duane
Halverson, Jessica Albright, Kris Lilligren, Amy Rindels, and Matt Tukua.