We often tell investors that the only true limiter in accomplishing our annual growth goals is our ability to attract, train and retain the quality people needed to manage our restaurants. With each restaurant averaging $11 million in annual sales, employing approximately 250 staff members and serving over 700,000 guests per year, managing a Cheesecake Factory restaurant is no small task.

     We utilize some unique but proven techniques to identify the exact attributes that we feel are most important in manager candidates. With over 36,000 applicants per year to fill approximately 500 positions, we have a very wide pool of talent to choose from. Once on board, our managers go through extensive training to learn “The Cheesecake Factory Way” of guest service. In addition, we created our Professional Assessment and Development Center to identify future general manager candidates and develop a customized training program to prepare them for the next step of their career. This program should insure that we have a talented group of managers to lead our restaurants in the future. Finally, we strive to retain our people by creating a fun and exciting place to work and providing a competitive compensation plan.

     The Cheesecake Factory sets the standard of service in the upscale casual dining segment and our people deliver against this commitment every day.