Micromuse Value Drivers

Market share acquisition and competitive win rate

Customer satisfaction and repeat business

• High, sustained competitive win rate

• Independently acknowledged as market leader

• De facto standard for OSS service assurance

• Consistently high level of repeat business

• 95-100% satisfaction rates in user base

• Reference accounts worldwide

Long-Term Value Drivers:

Micromuse Track Record:

Financial strength and execution

• Profitable every full quarter as public company

• Healthy balance sheet

• $183.4M in cash (no debt)

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