TESSCO Transmitter October 16, 2002



A special message from Robert B. Barnhill, Jr., Chairman and CEO. OCTOBER 16, 2002 TESSCO’s Disaster Recovery Continues TESSCO® world-class service is not yet up to our standards … But we still have the product and capability to deliver your requirements!
		On Saturday night our entire central voice, data, and e-commerce technology center was destroyed! Within hours we were up and running, answering phones, taking orders and delivering customer requirements. Our phone, e-mail and Internet service is still not up to TESSCO’s world-class standard … there may be delays in answering your calls, and TESSCO.com® is not yet operating (it will be by week’s end). But, please keep your requirements coming to us and we will deliver your expectation! Let me recap what happened so you can appreciate the amazing spirit, energy, competence and capability of the TESSCO team: Last Saturday evening, October 12, a malfunctioning public water system resulted in a 6-inch main driving water with tremendous force directly toward the outside wall of TESSCO’s Global Logistics Center in Hunt Valley. The “water cannon” blew a three-foot square hole through the wall, immediately into our network operating center, destroying the equipment and functionality of our central voice, data, and Internet systems. While we waited three painful hours for the water to be turned off by the public works department, the entire 180,000 square foot facility was flooded with almost a foot of water, rendering it uninhabitable for about 250 TESSCO team members. Our offices will require complete reconstruction. Fortunately, our distribution center and inventory was spared significant damage. Most inventory is stored 18” off the ground, and any product that was remotely affected was disposed of and replaced … we have the performance guaranteed product and distribution capacity to deliver your requirements! Thankfully, no one was injured, and work has been progressing 24 hours a day to restore our customer service to our world-class standards. The distribution center floor is dry, clean, and even shining. All data has been restored, and phone, data, and customer service diverted to our other Hunt Valley, Maryland and Reno, Nevada, facilities. Service will continue to improve. We are not there yet, but we’ve made incredible progress. So here is the summary of where we are as of Wednesday at noon: We are shipping and delivering all orders on time! Voice line 800-472-7373 is operable for order entry and customer service. Fax line 410-527-0005 is operable for order entry and requests or instructions. TESSCO.com® is NOT yet operable, but should be by the end of the week. Direct phone calls to specific TESSCO team members are being answered in a central pool; please leave a message and the individual will call you back.
We are thankful for your support during this challenge. We greatly appreciate and need your business—please continue to put us to the test. Sincerely, Robert B. Barnhill, Jr. Chairman & CEO
We respect your online time and privacy. If you'd like to be removed from our email list, please click here. Please refer to our Privacy Statement if you have any questions about how TESSCO handles personal information. © 2002 TESSCO. All rights reserved. TESSCO Technologies Incorporated • Global Logistics Center • 11126 McCormick Road • Hunt Valley, Maryland USA 21031-1494 North America: 800 472 7373; fax 410 527 0005 • International: +1 410 229 1200; fax +1 410 229 1480