TESSCO's Disaster Recovery Continues

Update #2 —OCTOBER 18, 2002

TESSCO Delivers No Matter What!

Call 800-472-7373. Fax your orders or inquiries to 410-527-0005. Email us at webhelp@TESSCO.com®.

We’re still serving a gourmet dinner, but for a few days it may be on paper plates.

It happened Saturday night, the 12th. Our technology and office headquarters were completely destroyed. While TESSCO’s central operations took a substantial hit, we are still meeting customer expectations. Customer service isn’t yet up to our world-class standards, but it continues to improve hour by hour.

Here is where things stand as of 12:00 today:

• We continue to ship and deliver all orders on time. We have the inventory of performance-guaranteed product and the distribution capability to deliver your requirements.
• We continue to establish additional phone lines to take your calls faster. Your calls are being answered by our central team standing by to help you. Direct-dial calls and transfers will be operational soon.
• TESSCO.com® should be fully operable by Monday. Until then, check TESSCO.com® often for updates on our progress.

Thank you for your continued support during this challenge. We appreciate and need your business. Please continue to put TESSCO to the test—we guarantee your orders will arrive complete, on-time and error-free.

Sincerely,

Robert B. Barnhill, Jr.
Chairman & CEO

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© 2002 TESSCO. All rights reserved.

TESSCO Technologies Incorporated • Global Logistics Center • 11126 McCormick Road • Hunt Valley, Maryland USA 21031-1494
North America:  800 472 7373; fax 410 527 0005  •  International:  +1 410 229 1200; fax +1 410 229 1480