Ecolab's GCS Service Division is the
leading nationwide provider of repair,
customized care programs and services
for commercial foodservice equipment.
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Led by a new management team, GCS Service
focused on improving operations and
infrastructure to further develop its scalable
business model for future growth. The
business achieved positive trends in its key
performance metrics – including increased
productivity and customer satisfaction –
during 2004 and is poised for sales growth
and profitability improvement in 2005.
Achieved additional improvements in its
centralized Customer Service Center,
technician productivity and customer
satisfaction ratings. Ongoing investments
to further enhance service capabilities will
be made, but the transition to its
centralized facility has been completed.
Completed administration agreements with
select major national chains for ongoing
maintenance and repair as part of the
division's approach toward more
nationwide marketing in 2005.
Introduced a number of differentiated
offerings, including customized service
reporting tools that provide key operational
information for chain customers and
equipment manufacturers.
Strengthened its management team, adding
key Ecolab associates with successful
service experience.
GCS Service expects improving results
throughout 2005, benefiting from its recent
investments. Its customer-driven solutions and
investments in technical solutions will help
expedite sales growth and momentum going
forward. The division also plans increased
corporate account business, delivering its
enhanced service levels and cross-divisional
relationships with Ecolab's existing
customer base.
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