Six Sigma Example

Delighted The Customer

Class 1 - Reduction of ES-Key Network Response Time

Problem:

• Signal delay issues arose preventing the use of certain system features and attributes desired by one key customer

Solution:

• Six Sigma process used to identify, isolate, improve, and control the critical inputs of response time
  • Signal delay was reduced from a mean of 508 to 128 milliseconds
  • Signal delay variation went from 214 to 28 milliseconds
  • The sigma shift of the process equaled 5.07

Results:

• Critical to customer issue was met and exceeded

• Class 1 retained $268,000 in sales

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