Driving Efficiency Without Sacrificing Service

($ U.S. Millions)

Worldwide Operating Expense

• Business process improvement and process re-engineering

• 2001-02 Actions

  • Reduce fixed costs
  • Manage productivity on variable costs
  • Facilities consolidations

Reorganization costs, major-program costs and special items

Other operating expenses

1,182

1,237

1,203

1,136

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