Industry Trends

6/2/2003


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Table of Contents

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Industry Trends

Complex & Changing Environment

Complex & Changing Environment

Questions

TriZetto Position

The Value of Health Plans

The Value of Health Plans

The Value of Health Plans

Health Plan Objectives Unchanged

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TriZetto Position

Early Consumerism is Upon Us

Definition: Consumer Directed

Definition: Defined Contribution

What the Consumer Wants to Know

The Health Plan & The Consumer

The Industry and the Consumer

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The Value of Health Plans

Creating A Vision of The Future

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Aligning to Solve Business Problems

New: Facets Extended EnterpriseTM

Aligning to Solve Business Problems

eBusiness Solutions

Aligning to Solve Business Problems

Technology Infrastructure

Aligning to Solve Business Problems

Business Processing Outsourcing

Aligning to Solve Business Problems

Information Intelligence Suite™ (i )

Aligning to Solve Business Problems

Enterprise Extensions

Aligning by Payer Business Cycles

Supported by Transformation Services

Supported by Transformation Services

Supported by Transformation Services

Strategic Imperatives

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Agenda

Revenue Development Imperative

Operationalizing the Strategy

Revenue Development Organization

Sales Organization

Payer Sales Evolution

Payer Market Overview

Payer Market Strategy

Payer Market Strategy: Customers

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

Payer Market Strategy

We’re Making Good Progress

We’re Making Good Progress

We’re Making Good Progress

We’re Making Good Progress

We’re Making Good Progress

Summary

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Product Leadership Imperative

Technology for Transformation

Technology for Transformation

Facets Extended Enterprise

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Facets e2 Release 4.1

Phased Approach – Customer Readiness Lab

Facets® FastTrak

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Continued FACTS Development

HealtheWare Organization

Facets e² Competitive Edge

Facets Membership Growth

Facets Customer Growth

Facets e² Scalability

Facets e2 Pricing

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Service Excellence Imperative

Business Solutions Organization

First 100 Days

Key Initiatives

Services Accelerate Transformation

Aligning to Solve Business Problems

Aligning to Solve Business Problems

Hosting and Technical Services

Hosting and Technical Services

Process Improvement Initiatives

SLA Leadership

Aligning to Solve Business Problems

Business Process & IT Outsourcing

Business Process & IT Outsourcing

TriZetto BPO Position

BPO Strategy

IRR & Payback Scenarios *

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Transformation Services Imperative

Historical Perspective

Market Opportunity

Rationale for Separate SBU

Organization

Positive Impact - Separate SBU

Positive Impact of Separate SBU

Operating Model

The “Roadmap” to Transformation

Transformation Services

Strategic Services

Strategic Services

“Hot Topics”

Integration Services

Integration Services

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Legacy systems…

interface with many others…

and dictate our customers’ workflow.

If we remove current systems…

we also remove current workflows …

and “links” to other systems.

As we install new systems …

we develop new links …

convert data from old systems …

configure “business rules” …

Develop new workflows, training and procedures

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Integration Economics “The Vendor Perspective”

Integration Economics “The Vendor Perspective”

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Integration Economics “The SI Perspective”

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Integration Economics “The TriZetto Perspective”

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System Integration “The TriZetto Perspective”

Consultant Profile

Optimization Services

Optimization Services

“Hot Topics”

Key Growth Opportunities

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Author: TriZetto