All of US Serving You
It's a commitment – from all 60,920 of US
We recognize the value of every employee and the determining role they play in our continued success.
We tell every employee "your career is here," and we make the investments and create the programs to support, develop and leverage employee excellence, engagement and satisfaction for the benefit of our customers, communities and shareholders.
Developing leaders, building careers
The flight to quality isn't just among customers. We've been fortunate that so many talented employees of the highest caliber want to start or continue their careers at U.S. Bancorp. A wide range of development programs and tools are in place to enhance their experience.
Leading US is our new one-stop platform for leader communications and development. This resource offers employees easy access to relevant information that helps them stay current about strategic business initiatives.
Harvard Resources provides an online learning and development environment covering dozens of career development topics. Our 56 local and virtual Development Network chapters across the franchise connect employees with personal and professional opportunities to learn new skills, network with colleagues and engage in community projects. MentorConnect provides individual and group mentoring programs. These are just a few of the many options available to all employees.
Leaders provide guidance, help develop direction
Our new Leadership Council members were selected to represent the diverse voice of our leaders across the company. These 14 leaders shape direction, provide thoughtful leadership and advocate and champion strategic initiatives. Our Diversity Council, launched in January 2010, is a forum for employee input on making U.S. Bank inclusive for everyone, regardless of gender, race, disability or generation.
Developing future leaders through Step Up
Through the Step Up internship program, U.S. Bancorp helps develop a trained and ready workforce. The Step Up program in Minneapolis recruits, trains and places youth in paid summer jobs. U.S. Bank has been a corporate champion of the program since its inception in 2004 and has hosted more than 125 Step Up interns.
All of US create the customer experience
Delivering outstanding service is the number one priority at U.S. Bank, whether it is service to our customers, to our colleagues or to our communities. It's our stated goal to own the number one customer service position in our industry, and a recently released report puts U.S. Bank in the top position among the nation's five largest banks in Forrester's 2010 Customer Experience Index study.
U.S. Bank rewards and recognizes those who create a superlative customer experience. Our prestigious Circle of Service Excellence (COSE) program evaluates hundreds of nominations from customers, co-workers and communities each quarter to select the 20 employees who will be COSE winners and who receive public recognition and financial rewards.
