The key to our success is providing our customers with a superior shopping experience. We do this by offering a broad selection of high-quality merchandise and services, creating appealing and convenient product displays, delivering value-added assistance through our knowledgeable sales associates, ensuring value through our “Low Price Guarantee,” and offering peace of mind through a hassle-free return policy on every product. Our retail store associates will continue to focus on these fundamentals, with a keen emphasis on customer service, smart retailing basics and continual improvements in merchandising and marketing.

Office Depot’s attention to customer service comes from our clear understanding that “taking care of business” really means taking care of our customers every day in every way. Our commitment to improving customer service includes educating our store associates on specific products that require hands-on knowledge—particularly items in the technology and furniture categories. In fact, the increased level of training that we insist on providing to our store associates is one of the many things that sets Office Depot apart from the competition.