BGE

Headquartered in Baltimore, BGE is Maryland's oldest and largest utility, serving more than 1.2 million electric customers and 700,000 gas customers in an economically diverse, 2,300-square-mile area encompassing Baltimore City and all or part of 10 central Maryland counties.

From a weather and storm perspective, 2012 was one of the most
challenging years in BGE's history. The company responded to multiple
challenges in its electric and gas businesses, most notably the June
derecho and Superstorm Sandy.

To enhance its customer service, BGE implemented a new customer care and billing system—the first upgrade in roughly 20 years, and in May began installing smart meters throughout its service territory. By year's end, BGE had installed more than 200,000 devices, including new electric meters and upgraded gas meters. The largest gas pipeline installation on the BGE system in 20 years, the 14-mile Southern Reinforcement, was completed in February.