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Webcasting
FAQs
- I
can't get past the registration page.
- I
can't hear the audio.
- I
can't see the video.
- My
video keeps stopping and starting.
- The
Welcome page says come back at a time that
has already passed.
- When
I attempt to view the webcast my browser locks
up.
- When
I attempt to view the webcast my computer
locks up.
- The
presentation slides are not flipping.
- My
question isn't showing up in the Q&A frame.
I
can't get past the registration page.
Check
to be sure you have entered information into
all required fields before clicking the Submit
button.
I
can't hear the audio.
1.
Check to see that your speakers are:
- connected
to the correct port on the back of your computer
- plugged
into a power outlet
- turned
on and turned up to a typically audible level
2.
Adjust your system volume settings.
- Click
Start ->Settings ->Control Panel.
- Select
Multimedia
- From
the audio tab, select the audio icon and turn
up the volume. Verify that the Mute boxes
are not checked. If the playback audio area
is inaccessible it is likely that your system
is not configured for sound.
3.
Turn up the volume on the media player.
- Open
your media player from your Start menu.
- Look
for the speaker icon and adjust the volume
using the slide bar adjacent to the icon.
I
can't see the video.
The
28K connection speed offers audience members
audio only. Use a faster connection to view
video with a minimum connection speed of 56K.
Your
media player may be out of date or may not be
properly installed. Try downloading and reinstalling
your media player.
If
you are using Netscape and Windows Media Player,
you may need to install the Windows
Media Player Plug-in for Netscape.
If
you are behind a firewall or proxy server, your
media player may not be using the correct proxy
server settings. If you are receiving error
messages that say, "Could not locate server…"
or "Cannot open file…" try re-installing your
media player to correct your proxy settings.
Or, you can adjust these settings manually:
For
Windows Media Player:
- Open
your Windows Media Player from your Start
menu.
- Click
View ->Options.
- Click
on the Advanced tab.
- Select
Streaming Media (Windows Media) and click
Change.
- Under
Protocols, verify that HTTP is checked and
select: Use browser proxy setting.
For
Real Player:
- Open
your Real Player from your Start menu.
- Click
on View ->Preferences.
- Click
on the Proxy tab.
- Under
HTTP Options, select: Use my web browser's
HTTP proxy.
My
video keeps stopping and starting.
This
problem is most often due to network congestion.
Try
exiting the webcast and re-launching with a
lower speed video.
Try
increasing the buffering time for your media
player.
For
Windows Media Player:
- Open
the Windows Media Player from your Start menu.
- Click
View ->Options.
- Click
on the Advanced tab.
- Select
Streaming Media (Windows Media) and click
Change.
- Under
Buffering, select Buffer and increase the
amount of buffer time.
For
Real Player:
- Open
your Real Player from your Start menu.
- Click
on View ->Preferences.
- Click
on the Connection tab.
- Under
Buffered Play, select: Buffer entire clip
up to available memory.
The
Welcome page says come back at a time that has
already passed.
The
Welcome page may be cached in your system. Try
emptying your cache.
For
Internet Explorer:
- From
the Tools menu select Internet Options.
- Select
the General tab.
- Under
Temporary Internet Files select Delete Files
and click OK.
For
Netscape Communicator:
- From
the Edit menu select Preferences.
- Select
the Advanced section and select Cache.
- Click
the Clear Disk Cache button and the Clear
Memory Cache button and then click OK.
When
I attempt to view the webcast my browser locks
up.
If
your browser locks up as you attempt to view
the webcast, empty your browser's cache (see
answer above for instructions), and then re-launch
the webcast.
When
I attempt to view the webcast my computer locks
up.
Try
upgrading your Internet Browser to a newer version
and/or try installing a newer version of your
media player.
The
presentation slides are not flipping.
If
you've joined a webcast after it has started,
the slides may be out of sync until the next
"slide flip" is conducted.
My
question isn't showing up in the Q&A frame.
After
you submit a question, it is transferred to
a moderator who screens all the questions. The
moderator then selects questions to answer and
posts responses. Once the response has been
posted, it takes about 30 seconds before the
Q&A frame on your interface refreshes with
the newly posted answer.
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