Among the pioneers who launched Cox Digital Telephone service via VoIP technology in Roanoke were (left to right): Robin Davis, Sean Lester, Roger Baiers and Jim McCurdy.

In the Company of Leaders

You Can Make A Great Call

Although “pioneer” used to conjure up old images of explorers on the wild frontier, today’s pioneering breakthroughs are decidedly more high-tech. In the past few years, Cox employees have pioneered advanced broadband services including high-speed Internet, digital cable and digital telephone. In 2003, they launched digital video recorder (DVR) services in Central Florida and other areas, and high-definition TV (HDTV) in multiple markets companywide. Cox’s pioneers also deployed Cox Digital Telephone via Voice over Internet Protocol (VoIP) technology in Roanoke, Virginia. Cox was already a leader in offering cable telephone service, but this was our first deployment via VoIP technology, which transports customers’ calls over the same backbone network and much of the same equipment as Internet service. Cox employees in Roanoke, Atlanta and other areas devoted substantial time and effort to pioneering and perfecting the service and delivering it seamlessly to customers. For Cox, the successful Roanoke launch validates the viability of VoIP-based services. We see the future of VoIP as complementing the company’s existing phone technology, delivering operational efficiencies and enabling Cox to offer the savings and great service of Cox Digital Telephone to more customers in more communities.