Home      Downloads      Glossary      Print Entire Report     
Letter to
Shareholders
     Financial
Highlights
     Key Wins
and Goals
     Customer
Centricity
     Directors
and Officers
     Shareholder
Information
 
 

FOCUSING ON CUSTOMERS' UNMET NEEDS

One of our targeted segments, young technology enthusiasts, loves the interactive displays in our stores. He also loves his video games and movies. We are launching tailored market assortments at our stores in fiscal 2006 so that his store is never out of stock of his CD with that awesome guitar riff. Merchandising, product fulfillment, forecasting and replenishment … to him, all that just means we have what he wants in stock.

 

 
 


The culture in our customer centricity stores rocks. We can be ourselves at work, and our ideas are sought out. Plus the transformation means my store has more places for me to move up.

– Best Buy associate

 
 

 

 

 

 

 
Back   3 of 3