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- Launch a program to convert all
of our U.S. Best Buy stores to the
customer-centric operating model
within three years.
- Expand and strengthen our service
offerings, including the Geek Squad
and home theater installation.
- Boost employee retention in
order to deliver a better customer
experience while increasing
productivity.
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- Add individualized marketing
capabilities to our skills in
mass marketing.
- Simplify our internal processes
so that they respond better to
changing customers’ needs.
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Clearly, these five goals are linked. In order to reach our total shareholder return goals, we must deliver innovative
products and services that suit people’s lifestyles, through knowledgeable and tenured employees, supported by
individualized marketing programs and a more agile infrastructure.
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