Located in King of Prussia, Pennsylvania, outside of Philadelphia, the new hotel features the distinctive kiosk used by MainStay Suites hotels to check guests in and out electronically. Front desk operations are powered by Profit Manager, Choice’s proprietary property management system that helps owners improve yield management and create guest profiles to facilitate individualized service.

“By providing two distinct room styles under one roof, we can serve multiple markets for travelers, including extended-stay,” said Jay Shah, Hersha’s managing director. “This hotel marks the first one for Choice to house two brands in one building, a concept that offers guests the best in service. That’s in keeping with Hersha’s approach to our hotels.”

For an Asian-American family like the Shahs , the concept of service is deeply ingrained in their company’s operations. Hasu, the family patriarch and company founder, has instilled the importance of service and spirituality in his two sons, Jay and Neil, who play critical roles in Hersha. In a recent magazine interview, Jay noted, “There’s a bit of God in every person, and to serve anyone is a form of serving God.”

Service-oriented properties that target and meet guests’ needs through optimum design and technology – a key to Delivering Exceptional Services.