Portability and Accountability Act, or 
HIPAA, mandating new standards for the 
maintenance and transmission of health 
information in such a way as to maximize 
individual privacy.  

A direct consequence of that act was to dra-
matically increase the importance of tech-
nology, particularly in the handling and 
transmission of data. Once again, this devel-
opment found Coventry ahead of the curve.  

Rather than compromising on some com-
mon ground on which a number of differ-
ent systems could operate, we elected to 
administer all our health plans on a single 
platform. Besides the obvious cost efficien-
cies, a single operating system ensures 
integrity in the data we use to manage our 
business and compliance with HIPAA.  

Our solid technological foundation has 
allowed us to rapidly implement other e-com-
merce initiatives such as our member, provider, 
and producer chan-
nels available through
our website. Members 
are able to select their 
doctor, request an ID  
card, or get quality  
medical information  
on a variety of sub-  
jects. Our providers  
are able to check  
member eligibility and 
claims status on-line.
Our producer channel  
enables employers  
and brokers to gener-
ate new business  
quotes as well as  
renew existing busi-