Slide 22 of 35
Notes:
TO GUIDE US IN REALIZING OUR VISION, WE OUTLINED FIVE COMMITMENTS, WHICH EMBODY THE PRECEPTS OF OUR STRATEGY.
WE WILL ENHANCE OUR CAPABILITIES. WE WILL CONTINUALLY STRIVE TO IMPROVE OUR PERFORMANCE BY DOING THINGS BETTER, FASTER, MORE EFFICIENTLY AND COST-EFFECTIVELY.
ONE OF THE BEST EXAMPLES OF HOW WE ARE ENHANCING OUR PERFORMANCE COMES FROM OUR GLOBAL OPERATIONS GROUP. IN LATE 1998, WE BEGAN TO BENCHMARK OUR PERFORMANCE IN KEY METRICS AGAINST COMPANIES OUTSIDE OUR INDUSTRY. IN THE PROCESS, WE DISCOVERED JUST HOW FAR WE WERE FROM TRUE OPERATIONAL EXCELLENCE, AND WE BEGAN TO REMEDY THE SITUATION
