Slide 23 of 35
Notes:
HERE ARE SOME OF THE RESULTS: OUR ON-TIME SHIPMENTS WITHIN NORTH AMERICA IMPROVED FROM 72 PERCENT IN 2000 TO OVER 99 PERCENT IN 2003. SAFETY INCIDENTS THAT HAD BEEN AS HIGH AS 126 PER YEAR IN 1996 DROPPED TO 22 LAST YEAR. WE CONSOLIDATED FACILITIES, MOVING FROM 32 IN 1995 TO 10 TODAY IN NORTH AMERICA ADHESIVES. OUR WASTE RATIO, WHICH MEASURES POUNDS OF WASTE DIVIDED BY TOTAL POUNDS PRODUCED, IMPROVED FROM 2.6 IN 1999 TO 1.39 IN 2003. CHEMICAL WASTE WAS REDUCED FROM 18.5 MILLION POUNDS IN 1996 TO 6.6 MILLION POUNDS LAST YEAR. POUNDS REJECTED DECREASED FROM 5.5 MILLION POUNDS IN 1996 TO 3 MILLION POUNDS IN 2003. POUNDS RETURNED DECREASED FROM 10.2 MILLION POUNDS IN 1996 TO 4.2 MILLION POUNDS IN 2003. OUR AVERAGE LEAD TIME DECREASED FROM 8.7 DAYS IN 1998 TO 4.5 DAYS IN 2003.
TODAY, WE CAN TRULY SAY WE HOLD OUR OWN IN COMPARISON WITH WORLD-CLASS COMPANIES.
