Serving Our Customers
    

  THANKS TO SYSTEMS AND DOCUMENT SOLUTIONS FROM STANDARD REGISTER, DOCTORS AND OTHER HEALTHCARE PROFESSIONALS ARE SPENDING LESS TIME ON PAPERWORK—WHICH MEANS MORE TIME WITH PATIENTS.

                                             We are realigning our resources to more effectively serve our customers and we remain dedicated to delivering exceptional customer service. In fact, we believe that the new business model will allow us to respond to customer demand even more readily.

Our shift to a portfolio-based organizational approach will allow our customers to choose how they want to be served. Our open-platform approach allows customers to choose best-in-class providers for all of their print needs, whether that vendor is exclusively Standard Register or not.

  BARCODED LABELS FROM STANDARD REGISTER ALLOW TRACKING OF OVERNIGHT DELIVERY PACKAGES FROM THE TIME THEY LEAVE THE CUSTOMER'S HANDS TO THE TIME THE RECIPIENT SIGNS FOR THEM.

Many of our customers currently purchase multiple products from Standard Register-business forms, labels, systems, card products. Those customers who buy across the enterprise will be served by the Document Management SBU. Other customers who choose to purchase a single product line from Standard Register will be able to purchase directly from the SBU that provides the product they are interested in buying.

Standard Register has a strong customer base in the health-care, financial and general business markets:

  BUREAUS OF MOTOR VEHICLES, LIKE THIS ONE IN GRAND RAPIDS, MICHIGAN, ARE REDUCING WAIT TIMES AND IMPROVING EFFICIENCY WITH STANDARD REGISTER SOLUTIONS.

                                             > We currently serve 18 of the nation's 25 largest Integrated Delivery Networks (IDNs) in the health-care market. Automation is becoming increasingly important in the healthcare industry, where the need for speed must be balanced with an emphasis on quality patient care. Systems like Patient LinkUp® Enterprise offer hospitals and other acute care facilities a way to increase efficiency and reduce costs, so they can spend more time with their patients. Forms and labels-including everything from patient wristbands to test tube labels and admission forms-are among our offerings for this market.

                                             > We've also made great strides in securing business in the area of Department of Motor Vehicles/Bureau of Motor Vehicles. Currently, we provide forms, labels and/or equipment such as printers, computers and software to several states, including Michigan, North Carolina and Ohio. We will continue to grow this business as government agencies, on the local, state, and even federal level, move toward automation and increased document security.

  TWENTY OF THE NATION'S 25 LARGEST BANKS CHOOSE STANDARD REGISTER TO PROVIDE THEIR DOCUMENT MANAGEMENT AND SYSTEMS NEEDS.

                                             > We also provide products and services to 20 of the nation's top 25 banks (1) . Security has become a significant problem for banks and other financial institutions, with check fraud reaching $12.6 billion per year. The industry-leader in document security, Standard Register provides banks with everything from cashiers checks and cash-in/cash-out tickets to secure MICR printers and branch deposit slips.
(1) Based on data from US Banker Magazine, January, 2001.

                                             >The Company also supplies forms, labels and services to four of the largest overnight package delivery companies. Unique offerings range from shipping labels to "attempt to deliver" door hangers and even print-on- demand customized delivery-zone maps.

  CUSTOMERS CAN TRACK THEIR ENTIRE PRINT PROCUREMENT PROGRAMS FROM ANYWHERE IN THE WORLD THROUGH INTERNET-BASED SMARTWORKS.COM.

                                            > SMARTworks.com has grown to serve more than 50,000 users at more than 800 companies. The open-platform approach to e-procurement and integrated print management allows SMARTworks customers to manage printed and digital assets, provides on-line ordering to end users, and offers consistent reporting functions for all of their print providers. Through an integrated e-business platform, SMARTworks users may reduce costs by up to 40 percent by eliminating document obsolescence, redundancy and other inefficiencies.