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Project Excellence is a significant corporate initiative aimed at dramatically improving CarrAmericas internal operating systems. Says CarrAmerica CFO Dick Katchuk, who oversees the project: Over the past several years, the company has grown substantially in size, geographic reach and complexity. Its time to move internal operating service to a level that will allow best-in-class service to the company. Project Excellence began in 1999 with finance and accounting and will ultimately touch every area of the company. A demanding process, it means not only technology upgrades, but evaluating every job and how its performed. Says Katchuk, who directed a similar projectalbeit on a larger scalewhen he was CFO of Crestar Bank: Were becoming a learning organization with a genuine dedication to excellence and thats an attitude that will take our operating systems to the next level. |
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