Boart Longyear Annual Report 2011
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The Products business designs, manufactures and sells drilling equipment and support systems, as well as drilling consumables such as bits, rods and tooling. These products are used in a range of industries including mineral exploration, mining, energy, environmental sampling and remediation, and infrastructure reinforcement and development. We also offer our customers professional aftermarket service and support. This includes drill equipment commissioning, training, maintenance programs, spare parts and emergency parts kits.
In 2011, record growth was attributed to a number of initiatives: new products, market expansion, capacity investments and service support.
We released 10 new products in 2011 and continued to invest in our R&D pipeline to ensure continued development and product vitality in the years ahead. In 2011, we filed 210 patent applications globally and were also recognised for our innovation commitment as recipients of the 2011 Utah Genius Award.
The business stayed focused on its primary objective of creating innovative products which provide safer and more productive drilling solutions to the industry.
Boart Longyear products are sold in over 100 countries and in 2011 we executed plans to expand into emerging countries such as Mali and Colombia. We successfully focused on improving global customer service performance through the addition of regionally positioned diamond bit technicians, customer service and supply chain representatives. The business successfully made several manufacturing capacity additions to adequately support the increase in global demand.